A few years ago, no one would believe that retail shopping can be related to web stores, smartphones, and social platforms. In the age of digital transformation and technological advancements, retail has found a way to survive. Yes, in-store shopping is still popular. It’s being improved and provides a much more convenient experience than traditional shopping.
Shoppers are now able to compare products, check prices, or research reviews, all in-store, before deciding whether they want the product or not. If your retail business is not available worldwide, this could significantly affect the user experience.
That’s where omnichannel retail comes in hand. You’ve probably heard of it before. It was first a buzzword but has now grown into a tactical strategy for staying in business. According to Harvard Business Review, an “omnichannel strategy is a panacea for a difficult environment.”
They’ve studied the shopping behavior of 46,000 customers and found out that 73% of them used multiple channels during their shopping journey. Such consumers are called omnichannel customers.
In this article, we’re going to have a detailed look at the what, why, and where of in-store shopping and focus on the creation of a successful omnichannel retail strategy.
An omnichannel strategy is a marketing and sales approach, which provides customers with a next-level, fully integrated shopping experience. It combines physical user experience with mobile apps and browsing.
An excellent omnichannel strategy should give your customers the ability to browse products in-store through a mobile app or website and add them to their cart for purchasing later. You could also enable them to go through Pinterest for inspiration or provide loyalty programs in your mobile app, which can be used in-store.
Furthermore, omnichannel is the biggest, if not the only weapon that high growth retail brands have against giants such as Amazon. Companies make real progress after implementing such strategies. Multiple channels are now needed to satisfy continually increasing customer demands.
The only downside of omnichannel is that it takes some significant investments and lots of time to achieve the best results. However, it’s much more than having a pleasant store on top of a multichannel eCommerce platform. It’s about providing a consistent experience, something that will soon be crucial for overcoming the fierce competition and stay in the eCommerce business.
As we already mentioned, shoppers seem to love when there’s an integrated omnichannel experience available in the stores they typically choose to shop. It makes them spend more time in-store and online as well, which means a higher level of engagement. Higher engagement levels lead to increased sales.
The seamless transition between channels could retain most of your customers. Just like physical stores take their business online, digital retailers, such as Amazon, take their marketplace into the physical world. We’re talking about AmazonFresh. It allows you to order groceries on it and pick them up at your local store.
If you think it’s time to build your omnichannel retail strategy, we’re here to give you some guidelines.